IT · IT Operations & Support · Retained Recruitment

Retained Recruitment for IT Operations & Support

IT operations professionals keep the technology infrastructure of every organisation running reliably. From helpdesk managers and systems administrators to IT directors overseeing enterprise infrastructure, TFS places IT operations talent at every level from senior individual contributor through director.

Retained Only 5 Roles Covered 21–35 Day Placement 90-Day Guarantee
★★★★★

"We tried to hire an IT Manager for five months on our own. TFS found us someone who had rebuilt a similar infrastructure at a company twice our size. He was exactly what we needed."

— Brian L., COO · Meridian Financial Group

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380+Technology Placements
21–35Days to Placement
96%1-Year Retention
90-DayGuarantee
4.9★Client Rating
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Roles We Place

Every IT Operations & Support Role — Placed Through Retained Search

Click any role for a full profile — what to look for, salary benchmarks, and hiring tips.

IT Manager

IT Managers lead the technology operations of an organisation — managing infrastructure, support teams, vendor relationships, and technology strategy.

IT DirectorManager of IT
$85,000 – $140,000 View Role →

Systems Administrator

Systems Administrators install, configure, and maintain the servers, operating systems, and services that an organisation's technology depends on.

SysadminWindows Administrator
$65,000 – $110,000 View Role →

Network Engineer

Network Engineers design, implement, and maintain the network infrastructure that connects users, systems, and services.

Network AdministratorNetwork Infrastructure Engineer
$75,000 – $130,000 View Role →

IT Helpdesk / Service Desk Manager

Helpdesk and Service Desk Managers lead the team that is the first point of contact for technology support — a critical role in any organisation's IT experience.

Service Desk ManagerDesktop Support Manager
$60,000 – $95,000 View Role →

IT Project Manager

IT Project Managers lead the planning, execution, and delivery of technology projects — ensuring the right outcomes are delivered on time, on budget, and to specification.

Technology Project ManagerIT Programme Manager
$80,000 – $140,000 View Role →
The Hiring Challenge

Why IT Operations & Support Hiring Requires Passive Candidate Outreach

IT operations roles are often deprioritised in hiring cycles — until something breaks. The best IT managers and sysadmins are almost always employed and not actively looking. Proactive retained recruitment finds them before you have a critical vacancy.

Our retained model means one dedicated recruiter who genuinely knows this space works your role from brief to offer — conducting targeted outreach to professionals who are currently succeeding in comparable positions and open to the right opportunity.

  • Technology-specialist recruiter with genuine sector knowledge
  • Passive candidate outreach into specialist professional networks
  • Technical pre-screening before any presentation to your team
  • Real-time compensation benchmarking included
  • 21–35 day average placement timeline
  • 90-day replacement guarantee on every placement
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At a Glance

5Distinct roles actively recruited
21–35 daysAverage placement timeline
96%One-year retention rate
90-dayReplacement guarantee
★★★★★

"We tried to hire an IT Manager for five months on our own. TFS found us someone who had rebuilt a similar infrastructure at a company twice our size. He was exactly what we needed."

BR
Brian L.
COO · Meridian Financial Group
Information Technology

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Quick Reference

All IT Operations & Support Roles We Place

IT ManagerSystems AdministratorNetwork EngineerIT Helpdesk / Service Desk ManagerIT Project Manager

Don't see your specific role? We recruit across all it operations & support positions. Describe your need on a free call.

📅 Discuss Your Role

Every Week Your IT Operations & Support Role Goes Unfilled Has a Compounding Cost.

Retained recruitment gets a pre-screened shortlist in front of you within 21–35 days. Start with a free 25-minute consultation.

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Common Questions

IT Operations & Support Recruitment — FAQ

We place IT Manager, Systems Administrator, Network Engineer, IT Helpdesk / Service Desk Manager, IT Project Manager, and more. Our focus is individual contributors through director level — professionals who do the work and lead the people doing the work.
Most it operations & support placements are completed within 21 to 35 business days. Highly specialised roles may take toward the longer end of that range. We provide a realistic estimate at the start and weekly written updates throughout.
IT operations roles are often deprioritised in hiring cycles — until something breaks. The best IT managers and sysadmins are almost always employed and not actively looking. Proactive retained recruitment finds them before you have a critical vacancy. A retained search means one dedicated recruiter works your role exclusively — conducting passive candidate outreach into specialist networks, pre-screening technically, and presenting only candidates who genuinely meet your brief.
Yes — every retained engagement includes real-time market compensation analysis tailored to your geography, organisation size, and specific role requirements. This is included at no additional cost and ensures your offer is competitive before the first candidate conversation.
Every permanent retained placement includes a 90-day guarantee. If the placed professional departs or is released within 90 days for reasons covered under our guarantee terms, we conduct a full replacement search at no additional fee.
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